Access, Sign-up & Security
How can I delete my profile if my account is blocked or banned?
If your account is blocked or banned and you would like to delete your profile along with all your personal data, you can submit a request by email.
Please contact our team at: privacy@fruitz.io
Important:
You must send one request per email and per profile.
Make sure to use the email address linked to the account, or provide any information that can help us identify it.
💡 Good to know:
If your profile has been banned or you are blocked on the app, our Support team may be able to hPopularI want to delete my account
If you wish to delete your account, it's very simple. Just follow these steps:
Open the Fruitz app.
Tap on the profile icon 👤.
Go to Settings ⚙️.
Scroll all the way down and tap "Delete account".
⚠️ Warning: Deleting your account is a permanent and irreversible action.
This means you will lose all your matches, messages, in-app purchases (like Crushnotes or Pollens), and all information linked to your profile. Once the account is deleted, there will be noPopularAdding Multiple Login Methods to Your Profile
Adding multiple login methods (email, phone number, Apple ID, Google…) helps secure your account and prevents you from losing access.
🔐 How to add a login method:
From the home screen, tap the profile icon in the top left corner.
Tap Settings (also top left).
Scroll down to Manage my login methods.
Add a new email, phone number, or third-party account, depending on your preference.
⚠️ Seeing an error message?
If the app tells you that the email address or phone number iFew readersHow do I sign up on Fruitz?
Welcome! 🎉 To start matching and meeting new people on Fruitz, follow these simple steps to create your account:
1. Download the Fruitz app from the App Store (iOS) or the Google Play Store (Android).
2. Open the app and tap "Log In".
3. Choose one of the sign-up methods: Apple, Google, or your phone number.
4. SetFew readersCan I use Fruitz anywhere in the world?
Currently, Fruitz has been launched and is only available in certain countries. 🌍
It's possible that the app can be downloaded in a country where we haven't officially launched yet. However, since we haven't promoted the app there, you might not find many users. This means you could end up with few, or even no profiles nearby.
To find out if Fruitz is available in your country, you can check the app stores:
- App Store (https://apps.apple.com/us/app/fruitz-match-chat-dating/id11962465Few readersMy phone number is already linked to a profile
Trying to add your phone number to your profile but getting a message saying it's already in use?
No worries! Here are two solutions 👇
✅ 1. Manually delete the profile linked to your number
If you still have access to the number, you can delete the associated profile by following these steps:
1. Log out of your current account (if you're stuck, simply delete and reinstall the app)
2. Open Fruitz and select Log in via SMS
3. Sign in using the phone number
4Few readersHow to find your Apple Relay Address
You want to communicate with our team using Apple Device
If you used the "Sign in with Apple" feature while hiding your email address, Apple created a unique "relay" email address for your Fruitz account. If our support team asks for this address, here's how to find it easily:
On your iPhone or iPad:
1. Open the Settings app.
2. Tap on your name at the top of the screen to view your Apple ID settings.
3. Select "Password & Security".
4. Tap on "Apps Using Apple ID".
5. FiFew readersI didn't receive the SMS code
If you haven't received the verification code via SMS, don't panic! Here's what you can do:
1. Check your information and connection
- Wait 60 seconds before requesting a new code.
Make sure you have entered the correct phone number.
Check that your phone has a good signal and that your internet connection is stable.
2. If the problem persists
If you still don't receive the code after trying again, contact the Fruitz team directly via the in-app chat.Few readers
Profile Management & Editing
How to verify your profile with a selfie?
Verifying your profile on Fruitz helps increase your chances of matching and builds trust with other members. It’s quick, easy, and lets you earn a verification badge that appears on your profile.
Before starting the verification:
- Add clear photos of your face to your profile
Make sure to include photos where you are alone
Include at least one photo without sunglasses, where your eyes are clearly visible
💡 Why? Because your selfie will be comparedPopularI can’t upload a photo to my profile
Make sure Fruitz has permission to access your photos. To check this, go to your phone’s Settings > Apps > Fruitz > Permissions, and allow access to photos.
Also, ensure that your photo follows our community guidelines. If it doesn’t, it will appear highlighted in orange with a triangle containing an exclamation mark, indicating that it has been rejected.
If you believe your photo does follow our guidelines, feel free to contact our support team directly thrSome readersHow can I correct my date of birth or first name if a mistake was made?
It is not possible to change your name or age on your profile yourself.
👉 No worries: simply contact our support team via the app, and we will correct it for you.
We will ask you for a valid document to verify the information. The change will only be made if the details match the document provided.Few readersMy profile seems to have been reset
If you can no longer see your matches and had to fill out your information again, it's likely because you logged in with a different method than the one you used initially (for example, by using Apple instead of your phone number).
To find your original account, you must log back in using the same sign-up method you used the first time.
⚠️ Important: Having multiple profiles on the app is not allowed.
If you need help finding your account, we invite you to contact our team atFew readersHow do I change my language settings ?
The default language of the app is based on your phone's language settings. To change the language on Fruitz, follow these steps:
Go to your Profile 👤.
Tap Settings ⚙️.
Scroll down to the App section.
Tap Language.
Select your preferred language.Few readersCan I reset my profile?
Want to start your Fruitz journey all over again?
Unfortunately, it's not currently possible to reset your account.
But no worries!
You can simply delete your account and create a brand new one.
✂️ How to delete your account:
1. From the home screen, tap the 👤 icon in the top left
2. Go to your profile settings
3. Scroll all the way down
4. Tap “Delete my account”
Once your account is deleted, you’ll be able to sign up again and create a fresh new profile.
💡 Handy tip:Few readersHow to turn off notifications
To turn off notifications, go to your phone’s Settings > Apps > Fruitz > Notifications, then switch them off.Few readersHow do I edit my profile?
To update your profile and make it even more attractive, just follow these simple steps:
From the home screen, tap the profile icon 👤 in the top-left corner.
Tap on "My Profile".
Now you can edit anything you want:
- Add new photos 📸
- Update your bio
Add basic information like your height, your zodiac sign , or your diet 🥗.
Add your job or education 💼.
Add new interests or passions.
Be sure to fill out everything so other users can leaFew readersI denied Fruitz access to my location
To use Fruitz, you must allow access to your location. This permission is essential for us to show you profiles that are nearby. 📍
If you accidentally denied access, here's how to re-enable it:
On iOS:
Open your iPhone's Settings.
Scroll down the list of apps and select Fruitz.
Tap on Location.
Choose the "While Using the App" or "Always" option.
On Android:
1. Open your phone's Settings.
Go to the Apps section.
Find and selectFew readersIs my profile visible to other members if I’m logged out?
Yes, even if you’re logged out of your account, your profile remains visible to your matches and other users on the app. However, since you’re not active, your profile won’t be highlighted in suggestions.
Want to temporarily disappear from the app?
Fruitz offers a free feature called "Hide my profile", available in your account settings.
When this option is enabled, your profile will no longer be visible to other users.
👉 Note: As soon as you return to the app, your profile autFew readersCan I change my gender on the profile?
Yes. You may request a gender change, and it will be applied without requiring any supporting document.Few readersCan I use a nickname or alias on my profile?
No. Your profile must display your real first name. Nicknames, fantasy terms, or references (for example: BDSM, Couple, etc.) are not allowed. This rule ensures trust and safety within our community.Few readersHow do I add or delete my profile photos?
To manage your profile photos, it's very simple!
Go to the Discovery page.
Tap the profile icon 👤 in the top-left corner.
Select "My Profile".
Go to the "Photos" section.
You can then:
Tap on an empty slot to add a new photo.
Tap on an existing photo to delete it.Few readers
