Support & Troubleshooting
Can’t log in with my phone number – error message
You’re trying to log in with your phone number, but you’re not receiving the SMS, and you see the following error message: **"Oops… something went wrong. The Fruitz team has been notified. Please try again later."** Don’t worry ! This usually happens when the system detects too many login attempts in a short period of time, often caused by frequent disconnections. **⏳ What should I do?** We recommend simply waiting 24 to 48 hours, then trying again. The system wilFew readersI’m not receiving notifications
Make sure notifications are enabled for Fruitz. Go to your phone’s Settings > Apps > Fruitz > Notifications, and check that they are allowed. Then, open the Fruitz app and go to the in-app settings to turn on the push notifications you’d like to receive.Few readersHow to Record a Video of My Screen (Android)?
Would you like to record your screen to report a bug or show us what’s happening in the app on your Android device? Good news: most recent Android phones have a built-in screen recording feature that’s quick and easy to use. Here’s how to do it: ✅ Enable Screen Recording On most Android smartphones (Samsung, Xiaomi, OnePlus, etc.): Swipe down from the top of the screen to open the quick settings panel. Look for the “Screen recorder” icon. If you don’t see it, tap the edit icoFew readersHow to Record a Video of My Screen (iOS)?
Need to record your screen to report a bug in the app from your iPhone or iPad? Good news: iOS has a built-in feature that makes it quick and easy to capture a video of your screen. Here's how to do it: ✅ Enable Screen Recording Before you start, make sure the feature is enabled in the Control Centre: Go to Settings > Control Centre. Scroll down to "Screen Recording". Tap the + button to add it to your Control Centre. ** Record Your Screen** Once the feature is eFew readersMy Pollen isn't working
Pollen shows you the most popular profiles around you. It searches for profiles within a very short radius, regardless of the distance you've set in your preferences. This may happen for a few reasons: There aren't enough profiles matching your search criteria within this small area at the moment. You've already liked or passed on all the profiles in this area. Please try again a little later!Few readersWhat should I do if Support hasn't replied?
Learn why Support may take longer to reply and how to communicate with our team to receive the best possible assistance.Few readersWhat should I do if the Privacy team doesn’t reply?
Learn what to do if you haven't received a reply from the Privacy team and how to help us process your request more quickly.Few readers