We understand that waiting for a reply can be frustrating, especially when your request is important.
Our team usually replies to requests within 48 hours. However, during busy periods, response times may be slightly longer than usual. Rest assured that every request is reviewed and handled as quickly as possible.
Please remain polite and respectful when communicating with our team. Our team is here to help, answer your questions and provide the best possible support. Courteous conversations help us process requests more efficiently and provide the most appropriate assistance.
Abusive, threatening, discriminatory or otherwise disrespectful behaviour will not be tolerated. If these rules are not respected, we reserve the right to suspend or block your account in accordance with our Terms of Use.
💛 Thank you for your patience and understanding.
Updated on: 09/07/2026
