My phone number is already linked to a profile

Trying to add your phone number to your profile but getting a message saying it's already in use?
No worries! Here are two solutions 👇
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​**✅ 1. Manually delete the profile linked to your number**
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If you still have access to the number, you can delete the associated profile by following these steps:
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1. Log out of your current account (if you're stuck, simply delete and reinstall the app)
2. Open Fruitz and select Log in via SMS
3. Sign in** **using the phone number
4. Once logged in, go to your profile settings and tap “Delete my account”

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You’ll then be able to add that number to your profile.
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​📧 2. You’ve recently received this number (and it’s linked to a previous user)
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If you've only had this number for a short time, it may still be linked to an old Fruitz account.
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In that case, please contact our Privacy team at: privacy@fruitz.io
Include the following in your email:

• The Tracking ID of your current profile
• The phone number (with country code)
• The date you became the owner of this number

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And attach:

• A proof of ownership of the phone number (e.g. a bill or contract from your operator)
• Your full name
• A document that proves your identity

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​Our team will get back to you as soon as possible 🍑

Updated on: 09/10/2025