Safety & Privacy
What’s the minimum age to use Fruitz?
What is the minimum age required to use Fruitz?
The minimum age required to use Fruitz is 18. 🔞
If you are under 18 when you try to sign up, you won't be able to access the app. A countdown will appear, showing you how much time is left until you can register and use the app.
You'll have to wait until that countdown is over to log in and start your Fruitz adventure! 😉Some readersHow does Fruitz respond to data requests from Law Enforcement?
When needed, we work collaboratively with external law enforcement partners to report welfare checks, assist in criminal investigations, comply with existing data privacy laws and regulations, and consult on new innovations to keep the digital world safe and secure.
We partner in good faith with law enforcement agencies to enforce our privacy policies and provide a safe environment for all members—within the app and IRL. In working with law enforcement, we adFew readersDigital Services Act
Pursuant to Articles 11 and 12 of the DSA, the point of contact for communications with Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the service is privacy@fruitz.io. Such communications should be in French.
If you believe that content on Fruitz is illegal in the European Union or in violation of our Community Guidelines, reporting directly through the Fruitz app is the most efficient way for Fruitz toFew readers
Reporting & Moderation
My account has been banned
If your account has been banned from Fruitz, you will see a message informing you directly when you try to log in.
We ban accounts that do not comply with our Terms of Use. Our members' safety is our top priority, and we take any violation of our rules very seriously.
If you believe your ban is a mistake, you can appeal the decision by indicating that you wish to speak to an agent.PopularProfiles moderation
At Fruitz, our moderation team works constantly to ensure the safety and respect of our rules within the community. We meticulously track every user who does not comply with our Terms of Use.
If your profile was moderated by mistake, you can contact our team so we can review the situation. Send an email to contact@fruitz.io or contact us directly from within the app.
Fruitz is a caring community where everyone should feel free to chat and meet safely.Few readersSomeone is pretending to be someone I know
If you discover a profile that is impersonating someone you know, here is the best course of action:
1. Report the profile
Report the profile directly from your Fruitz account. This will alert us to the situation immediately.
2. Contact the person concerned
If you are close to the person whose identity has been stolen, ask them to contact us directly. For our team to process the request quickly, it would be very helpful if they could send us the following information:
TFew readersI'm concerned about another user's safety
If you're worried about another user's safety, it's essential to take immediate action.
If the person is in immediate danger, please contact local law enforcement right away.
If the person is expressing emotional distress or suicidal thoughts, help is available to offer support and guidance. You can find suicide prevention centers and helplines near you on the website of the International Association for Suicide Prevention.
ToFew readersSomeone is using my identity or photos
If you notice that a profile is using your photos or other personal information without your permission, it’s important to act quickly.
📸 What we need from you:
- A screenshot of the profile in question.
Make sure the code shown at the bottom right of the profile picture is clearly visible. This is a unique combination of letters and numbers used to identify the account.
📩 How to report impersonation:
1. From within the Fruitz app:
Go to My Profile SettFew readersReport something that happened offline
If you've been the victim of a crime or feel you're in immediate physical danger, it's important that you contact your local law enforcement for help as soon as possible.
Our users' safety is of utmost importance.
To report a serious incident, please send us a message on the chat and include the following information:
Details about the incident you are reporting
Exact name, age, bio, and photos that appear on the profile you're reporting (screenshots are ideal)
The user's location, phone nFew readersHow do I report something that happened on the app?
The safety of our community is our priority. If a behaviour seems inappropriate or a suspicious event occurred on the app, here's how to report it:
1. Report a profile while swiping:
If you see a profile that doesn't follow our rules before you've even matched:
Open their profile.
Tap the ... icon in the top-right corner.
Select "Report".
2. Report a match in your basket:
If you have a problem with one of your matches:
Open the conversation.
Tap theFew readersHow do I report a profile? 🚨
Our members' safety is our priority. If a profile or behaviour seems suspicious or makes you uncomfortable, you can report it easily.
1. To report a profile you have already matched with:
Go to the person's profile from your conversation.
Tap the ... icon in the top right corner.
Select "Report".
2. To report a profile you haven't matched with:
On the profile page, scroll all the way down.
Tap the "Report" button.
We strongly encourage you to reporFew readers
