Support & Troubleshooting
Can’t log in with my phone number – error message
You’re trying to log in with your phone number, but you’re not receiving the SMS, and you see the following error message:
"Oops… something went wrong. The Fruitz team has been notified. Please try again later."
Don’t worry ! This usually happens when the system detects too many login attempts in a short period of time, often caused by frequent disconnections.
⏳ What should I do?
We recommend simply waiting 24 to 48 hours, then trying again. The system wilFew readersHow to Record a Video of My Screen (Android)?
Would you like to record your screen to report a bug or show us what’s happening in the app on your Android device?
Good news: most recent Android phones have a built-in screen recording feature that’s quick and easy to use. Here’s how to do it:
✅ Enable Screen Recording
On most Android smartphones (Samsung, Xiaomi, OnePlus, etc.):
Swipe down from the top of the screen to open the quick settings panel.
Look for the “Screen recorder” icon.
If you don’t see it, tap the edit icoFew readersHow to Record a Video of My Screen (iOS)?
Need to record your screen to report a bug in the app from your iPhone or iPad?
Good news: iOS has a built-in feature that makes it quick and easy to capture a video of your screen. Here's how to do it:
✅ Enable Screen Recording
Before you start, make sure the feature is enabled in the Control Centre:
Go to Settings Control Centre.
Scroll down to "Screen Recording".
Tap the + button to add it to your Control Centre.
Record Your Screen
Once the feature is eFew readersMy Pollen isn't working
Pollen shows you the most popular profiles closest to you, which means it searches for profiles within a very short radius, regardless of the distance you've set in your settings.
This could be due to several reasons:
There aren't enough profiles that match your search criteria within that small radius right now.
You have already liked or skipped all the profiles that were in that area.
Try again a bit later!Few readersI’m not receiving notifications
Make sure notifications are enabled for Fruitz. Go to your phone’s Settings > Apps > Fruitz > Notifications, and check that they are allowed.
Then, open the Fruitz app and go to the in-app settings to turn on the push notifications you’d like to receive.Few readers
