Subscription Management
How to cancel my subscription?
If you'd like to cancel your subscription, it's important to note that simply deleting the app from your phone or deleting your profile will not stop the payments. You must follow the steps below to stop future charges.
Important notes:
- Once cancelled, your subscription will remain active until the end of the billing period you've already paid for.
Cancellation does not trigger a refund for any period that has already started.
How to cancel my subscriptFew readersIs Fruitz free?
Yes, the Fruitz app is free to download and use, with no obligation to buy. 🥳
However, if you'd like to enhance your experience and access more features, you can subscribe to one of our Premium or Golden subscriptions.
The Premium subscription gives you perks like unlimited likes and fruit reveals, 5 Crushnotes per week, extra juicy questions, and 1 Pollen per week to boost your chances of getting a match!
The Golden subscription includes all the Premium features, plus exclusive bonuses:Few readersI want to delete my account and create a new one, but I have one or more active purchases. Will I lose them?
No worries! Your purchases are linked to your App Store (iOS) or Google Play Store (Android) account — not to your Fruitz profile.
Here's how to keep your active purchases:
Delete your current Fruitz account.
Create your new profile in the app.
Once logged in, go to:
My Profile Settings (top left) Scroll down Restore Purchases
Fruitz will automatically detect and reactivate any purchases linked to your store account.
❗ If restoring doesn’t work:
You can contact ourFew readersHow to get a refund?
All transactions on Fruitz are handled directly by the App Store (for Apple devices) and the Google Play Store (for Android devices).
For any refund request, you need to contact your store's support team directly and refer to their payment and refund policies.
- For iOS (App Store), you can request a refund on Apple's website, in your purchase history.
- For Android (Google Play Store), you can make your request directly on the Google Play Store website.Few readersMy subscription isn’t activating
If your subscription hasn't activated, don't panic! Here are the steps to restore it:
Go to your account's Settings.
Click on "Restore purchases".
If that doesn't work, try making the purchase again. Don't worry, you won't be charged twice if your payment has already gone through.
⚠️ Warning: If you've switched app stores (for example, from an iOS to an Android phone), please know that a subscription purchased on one store cannot be transferred to another.
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