Can’t log in with my phone number – error message

You’re trying to log in with your phone number, but you’re not receiving the SMS, and you see the following error message:

​"Oops… something went wrong. The Fruitz team has been notified. Please try again later."

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​Don’t worry ! This usually happens when the system detects too many login attempts in a short period of time, often caused by frequent disconnections.

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​⏳ What should I do?

​We recommend simply waiting 24 to 48 hours, then trying again. The system will reset on its own.

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​🔐 How can I avoid this in the future?

​To keep your account secure and avoid getting locked out again, we strongly suggest adding one or more alternative login methods (email, Apple ID, etc.).

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👉 To do this:

​My Profile > Settings > Manage my login methods

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​This way, you'll always have a backup option to access your account.

Updated on: 09/10/2025