Premium features

My Premium subscription has not been activated

Go to your account settings and click on "restore my purchases". If this does not work, try to make your purchase again, you will not be charged twice if your payment already went through. In case the issue persists contact us by visiting the settings page of the application and clicking on Contact Fruitz.

My pollen feature isn't working

Pollen presents you with the profiles closest to your location, which means that it scans the profiles over a short distance. There might not be enough profiles that match your search criteria within this short distance at the moment or that you have already liked or passed these profiles.
I advise you to try using it later.

How do I cancel my subscription?

General notes on cancellation
    Deleting your Fruitz account and/or the Fruitz app from your phone won’t cancel your subscription — you’ll have to follow the steps below to successfully stop future payments.
    Once you do cancel your subscription, you'll be able to use your Fruitz subscription for the remaining days you paid for.
    Canceling a subscription doesn't retroactively refund subscription payments, and previously paid subscription fees can’t be prorated based on your cancellation date.

How to cancel

Cancellation steps will vary based on the platform you used to subscribe. If you subscribed on your iPhone, follow the steps for iOS, etc.
    Open your iPhone Settings
    Tap your name, then tap Subscriptions
    Select the subscription you want to cancel
    Tap Cancel Subscription
    If you subscribed using your Google Play Store account:
      Open the Google Play Store on your Android device
      Tap the Menu icon and go to Subscriptions
      Select the subscription you want to cancel
      Tap Cancel subscription

How can I get a refund?

Generally, all charges for in app purchases are nonrefundable, and there are no refunds or credits for partially used periods. Please refer to our Terms and Conditions of Use for more details.
For any refund request, you should see it directly with your store and their payment and refund policies (appstore or google play store). 
Last modified 10mo ago