Fruitz - FAQ
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Security & Safety
Profiles moderations
Moderation teams at Fruitz are thoroughly and utterly tracking any users that doesn't comply with our conditions. Please note that if your profile has been moderated by mistake, please contact our teams immediately. Fruitz is also a community of people that like to date, chat and meet in safety, so if any profile that passes by you and doesn't comply to Fruitz's conditions, please report the profile and our teams will take over.
Report something that happened within the app
Report in the app
- While swiping: open the user's profile > tap the tree-dots icon in the top right-hand corner and select Report
- From your match list: select the user to open the message screen > tap the gear icon in the top right-hand corner and select Report
Report via email
Safety is a top priority and we encourage you to immediately report any behavior that violates our Terms and Conditions of Use. To send a report via email, please contact us at [email protected] and include the following info:
- The reason for the report
- The exact name, age, bio, and photos that appear on the profile that you are reporting (screenshots are best)
- The user's location, phone number or email address (if known)
The more details you can provide, the quicker we'll be able to identify and investigate the user in question.
More resources
For information about what's allowed and what's not allowed on Fruitz, visit our website and check our Terms and Conditions of Use.
Report something that happened offline
If you've been the victim of a crime or feel you're in immediate physical danger, it's important that you contact your local law enforcement for help as soon as possible.
Our users' safety is of utmost importance. To report a serious incident, please contact us at [email protected] and include the following information:
- Details about the incident you are reporting
- Exact name, age, bio, and photos that appear on the profile you're reporting (screenshots are ideal)
- The user's location, phone number, or email address if known
The more details you can provide, the quicker we'll be able identify and investigate the user in question. Thanks for taking the time to help keep our space safe for all.
Someone is impersonating me
If someone's created a Fruitz profile using your photos or other personal information, please send us an email at [email protected] and include the following information:
- The reason for the report
- The exact name, age, bio, and photos that appear on the profile that you are reporting (screenshots are best)
- The user's location, phone number and email address if known
The more details you can provide, the quicker we'll be able to identify and investigate and remove the profile in question.
Someone I know is being impersonated
If you're close to this person, please contact them and ask them to contact us directly by sending us an email at [email protected]
It would help if they could include the following info in their report:
- The reason for the report
- The exact name, age, bio, and photos that appear on the profile that you are reporting (screenshots are best)
- The user's location, phone number and email address if known
I'm concerned about another user's safety
If anyone is in immediate danger, please contact your local law enforcement for help right away.
If you or someone you know is in emotional or suicidal distress, there are people available to help, listen, offer support, and provide guidance on whatever you may be dealing with.
- Please visit The International Association for Suicide Prevention's website, to locate resources and crisis centers throughout the world.
To report a safety concern to us, please send us an email at [email protected]
Safety Tips
Meeting new people is exciting, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are exchanging initial messages or meeting in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your Fruitz experience.
Online
- Never send money or share financial information
- Protect your personal information
- Stay on the platform
- Report all suspicious and offensive behavior
Meeting in Person
- Don't be in a rush, take your time to get to know the other person
- Meet in public and stay in public
- Tell friends and family about your plans
- Be in control of your transportation and your alcool consumption
- Don’t leave drinks or personal items unattended
- If you feel uncomfortable, leave
Last modified 1yr ago