> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.fruitz.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My verification isn’t working or is taking too long

Your profile verification may not be approved immediately or could appear to be stuck. Here's what you should check 👇

## **Check your photos**
Make sure your photos meet our Community Guidelines:
* Your profile photos should be clear and well lit.
* Your face must be fully visible, facing the camera, with no accessories covering it (such as sunglasses or a cap).
* Verification compares your selfie with your profile photos. The clearer and more compliant they are, the easier it is for the system to validate your profile.
|| If one of your photos doesn't meet these requirements, your verification may fail or take longer to process.

## **Please wait a little longer**
Verification can sometimes take longer than expected, especially when we're processing a high number of requests.
| Even if it takes a few hours, this is usually normal. Please wait a little while before checking again.

## **Still stuck?**
If your verification is still pending after a reasonable amount of time, contact our Support team directly from the app. They'll be able to check the status of your request and help you further.
![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/b/b/5fbbeb1dba58c000/d6cc4dee-6303-4044-bc14-6218e0_1ura1v8.png =612xauto)