> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.fruitz.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My subscription isn’t activating

If your subscription hasn't been activated, don't worry! Here are the steps to restore it:

1. Go to your account **Settings**.
2. Tap "**Restore Purchases**".

If that doesn't work, try making the purchase again. Don't worry, you won't be charged twice if the payment has already gone through.

⚠️ Please note: if you've changed app stores (for example, by switching from an iPhone to an Android device), a subscription purchased through one app store cannot be transferred to another.

If the issue persists, our team is here to help. Contact us by going to the app's Settings and tapping "**Contact Fruitz**". Be sure to include your **order number** and **your invoice** in your message so our team can assist you as quickly as possible.