> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.fruitz.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can’t log in with my phone number – error message

You’re trying to log in with your phone number, but **you’re not receiving the SMS**, and you see the following error message:
​**"Oops… something went wrong. The Fruitz team has been notified. Please try again later."**
**​**
**​**Don’t worry ! This usually happens when the system detects **too many login attempts in a short period of time**, often caused by frequent disconnections.
​
​**⏳ What should I do?**
**​**We recommend simply **waiting 24 to 48 hours**, then trying again. The system will reset on its own.
​
​**🔐 How can I avoid this in the future?**
**​**To keep your account secure and avoid getting locked out again, we strongly suggest adding **one or more alternative login methods** (email, Apple ID, etc.).
​
👉 To do this:
​**My Profile > Settings > Manage my login methods**
**​**
**​**This way, you'll always have a backup option to access your account.